Service-Society Fit: A Governmental Framework for Designing Public-Interest Technology
This Policy Brief was first published in https://t20ind.org
As they increasingly enable digitalisation of services, many governments fail to avoid the pitfall of net-centric solutionism and end up burdening public expenditure. To avoid this issue, G20 introduced the Digital Government Principles in 2018, which acknowledged the importance of providing a digital governance framework by leveraging market-led standards. In doing so, the government should adopt the ‘service- society fit’ framework-a modification of the ‘product-market fit’ that is broadly adopted in the start-up domain-as a framework for planning innovation. Therefore, digital technology developed by a bureaucracy will get through a strong validation process of public needs. To translate the framework into a concrete policy or government practice, the G20 should actively promote the framework through its Digital Economy Working Group (DEWG).
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